No Job Too Small

 Serving Alameda,   Contra Costa,           Santa Clara &                   San Joaquin Counties

(925) 455-1777

CA ST License #692664

WATER HEATER FREQUENTLY ASKED QUESTIONS

Same-Day Service

Senior Citizen and Military Discounts

 (Not applicable for any warranty service calls)

 

Hours: Closed • Opens 08:00 am

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What if I smell gas at the water heater?

Turn off gas at the water heater. If you need assistance, call us or contact PG&E

There are many things to consider when selecting a tank vs tankless. We consider factors such as space, capacity needed, With a tank water heater you have 40, 50, or 75 gallons of water stored up vs. in tankless costs less to run as it is a point of use system, they have built-in filters, have longer warranty 15 years v 6 years tank.

15-20 year warranty on heat exchanger depending on model with a 1 or 5 year labor warranty depending on model. They are more energy efficient due to point of use system and there may be space constraints

They have a higher hot water storage capacity. You can connect external recirculating pumps to deliver hot water faster. Typically, there is a lower installation cost when replacing like for like

If it leaks, it can cause more water damage. They typically don’t last as long as tankless. The pilot runs continuously

It has an electronic ignition; does not have a pilot on all the time. There is a higher installation cost. Typically a higher cost due to venting requirement, gas line requirements and a higher annual maintenance cost than a tank water heater

Turn off the gas if you hear exploding sound and call us immediately

Turn off the water heater at shut off valve cold side on top of water. Turning off water will not stop the water heater from leaking but will help slow down the leak. You should also turn off the gas to the water heater at bottom of water heater. Connect a water hose to drain located towards bottom of water heater and drain the water heater and direct the water out of the property through the hose, to avoid further water damage. Call us for service if need assistance and to replace your water heater. When the water heater is leaking internally, it needs to be replaced.

The standard manufacturer warranty is six years for tank water heaters and 15 years for tankless water heaters. There is no additional cost for standard warranties when purchasing a water heater. There are options to extend the water heater warranty for an additional fee. Call our office to inquire about extended warranties.

Yes, we can service any water heater warranty on all brands of water heaters. We are factory trained and authorized in all water heater brands. Call us directly with your water heater serial number and we can verify your warranty with manufacturer, register your water heater warranty for you, service your water heater under warranty, provide needed parts and service under your warranty, replace your water heater under warranty if needed. We we carry many warranty water heater parts, allowing us to service your water heater faster than having to wait for parts to be shipped from factory. If your unit is out of warranty, we can still assist you with any water heater needs.

Manufacturer recommends performing annual water heater maintenance services on all water heaters. Depending on usage and application, may need more frequent service. Call our office to set up your water heater maintenance service.

Water heater life span decreases. Your Warranty may be void. There may be calcium build-up, debris and rust may build up in the unit causing performance issues

The steps we use are:

  • Flushing up to 45 minutes (must have flush valve kit on tankless units)
  • Cleaning intake filters and water filters
  • Descaling
  • Leak Inspection
  • check gas valve for leaks
  • check relief valve for leaks
  • check drain to water heater for leaks
  • check hot and cold water lines on the drain valve
  • check for water heater codes/issues
  • Parts Failure Inspection
  • check condition of parts
  • check exterior condensate drain line
  • check for unusual noises at water heater

You want a licensed, professional plumbing company to install your water heater, to ensure it is safely installed up to current uniform plumbing code. You don’t want to mess with gas. We have over 44 years experience and have installed thousands of water heaters safely and professionally. We will make sure your water heater has all the manufacturer required code upgrades, that the correct connection size and material is installed, and that your water heater is properly sized for your required usage. We will recommend a water heater for you and will answer any questions you may have.

Yes, we can in most cases, install an external recirculating pump to your water heater. Call our office for more information

No. With certain water heater models, you can turn any plumbing system into a recirculating system. Even if your existing plumbing system doesn’t have a dedicated recirculating line, we can install a by-pass valve with a built-in recirculating technology accessory. Call our office to learn more.

Most times, we have same day or next business day service available, depending on the model sought. Call our office to help you with your hot water needs.

We will install your water heater but there is no warranty. It is always recommended to have a licensed professional plumbing company like Performance Plus Plumbing, LLC, to install and recommend a unit for you.

Yes, we have partnered with a lending company to assist with your financing needs. Call Performance Plus Plumbing, LLC to apply and learn more.

Some models do qualify for federal and/or state tax credits. There may also be manufacturer rebates on certain models. Call us to find out more.

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(925) 455-1777

 

“I had an issue with a brand new water heater and Performance Plus was recommended by the manufacturer, and they came out as soon as they could and were able to replace the thermostat and burner assembly in about an hour with no issues. They were great to work with and I would use them again.”

- Francisco Gomez

Learn More About

Performance Plus Plumbing LLC

Serving Northern CA, East Bay Area, and Surrounding Counties, Performance Plus Plumbing LLC specializes in plumbing, drain cleaning, and water heaters. Same-day service. Senior citizen and military discounts. 48+ years of experience. Call today.

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Serving Northern, CA, East Bay Area, and Surrounding Counties, Performance Plus Plumbing LLC specializes in plumbing, drain cleaning, and water heaters. Same-day service. Senior citizen and military discounts. 48+ years of experience. Call today.